SHIPPING & RETURNS

store policies

No Refunds. No exchanges. All Sales are Final.

Defective products- if you believe to have a defective toy please send a picture and/or video to email Info.secretpalace@yahoo.com. be sure to include your name and order number.

Standard shipping is 3-5 business days; high volume 5-7 business days. Shipping is Monday- Friday only NO Weekends or Holidays. Please make sure your address is correct.

We are not responsible for stolen or lost packages. Thank you.