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SHIPPING & RETURNS

store policies

No Refunds. No exchanges. All Sales are Final.

 

Defective products- if you believe to have a defective toy please send a picture and/or video to email Info.secretpalace@yahoo.com. be sure to include your name and order number.

 

Standard shipping is 3-5 business days; high volume 5-7 business days. Shipping is Monday- Friday only NO Weekends or Holidays. Please make sure your address is correct. 

 

We are not responsible for stolen or lost packages. Thank you.

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